Privacy & Terms
Privacy Policy
Effective Date: September 24, 2026
Gemini Transportation Services ("Gemini Transportation," "Gemini," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we may collect, use, maintain, and disclose information when you visit www.geminitransportation.org (the "Website") or contact us through the Website.
By using the Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you contact us, arrange or coordinate transportation services, or otherwise interact with us.
Depending on how you interact with Gemini Transportation, this information may include:
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Name
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Email address
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Phone number
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Pickup and drop-off addresses
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Appointment destination or transportation details
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Information provided by a parent, legal guardian, caregiver, healthcare provider, or other authorized individual when arranging transportation
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Any other information you voluntarily choose to provide
Gemini Transportation does not request or intentionally collect medical records, diagnoses, treatment information, or other medical information through the Website.
We may also collect limited technical information automatically when you visit the Website, such as your IP address, browser type, device type, operating system, and information about your visit. This information may be collected by our website hosting or service providers as necessary to operate, maintain, and secure the Website.
2. How We Collect Information
We may collect information in the following ways:
Information You Provide
You may provide information directly to us when you:
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Contact us through the Website
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Send us an email
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Request information about our transportation services
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Arrange or coordinate transportation
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Otherwise communicate with us
Information Collected Automatically
When you visit the Website, certain technical information may be collected automatically by our website hosting or service providers as necessary to operate, maintain, and secure the Website.
Information from Third Parties
We may receive information from parents, legal guardians, caregivers, healthcare providers, transportation coordinators, or other authorized individuals when necessary to arrange or coordinate transportation services.
We do not purchase or obtain personal information about Website visitors from data brokers or data marketplaces for purposes unrelated to our business operations.
3. Cookies and Similar Technologies
The Website does not use cookies or similar tracking technologies for advertising or behavioral tracking.
Certain technologies may be used by our website hosting provider or other service providers when necessary for basic Website functionality, security, or technical operations.
You can manage cookie settings through your web browser. Disabling certain browser technologies may affect the functionality of some websites.
4. How We Use Your Information
We may use personal information we collect to:
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Respond to inquiries and requests
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Communicate with you
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Provide information about our transportation services
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Arrange and coordinate transportation services
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Confirm pickup and drop-off information
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Coordinate transportation to and from appointment locations
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Operate and maintain the Website
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Maintain the security and integrity of the Website
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Maintain appropriate business and administrative records
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Comply with applicable laws and legal obligations
We use transportation-related information, including names, addresses, and appointment destinations, only as reasonably necessary to arrange, coordinate, and provide transportation services or for other legitimate business purposes.
5. How We Share Information
We may share personal information when reasonably necessary to operate our business, provide transportation services, maintain the Website, or comply with legal obligations.
This may include sharing information with:
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Service providers that assist us with website hosting, maintenance, technology, communications, or other business operations
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Parents, legal guardians, caregivers, healthcare providers, transportation coordinators, or other authorized individuals when necessary to coordinate transportation
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Professional advisers, when reasonably necessary
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Government agencies, courts, or other parties when required by law or legal process
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Other parties when reasonably necessary to protect our rights, property, safety, or the security of our Website or services
We do not sell your personal information.
We do not share personal information with third parties for their own advertising purposes.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide and document transportation services, maintain appropriate business records, fulfill legal or contractual obligations, or as otherwise permitted by law.
When personal information is no longer reasonably necessary, we may delete or securely dispose of it in accordance with our business and legal requirements.
7. Children's Privacy
Gemini Transportation Services provides transportation services to passengers of various ages, including children. Transportation for a child is generally arranged by a parent, legal guardian, caregiver, healthcare provider, or other authorized adult.
Our Website is not specifically directed to children, and we do not knowingly collect personal information directly from children under the age of 13 without the consent required by applicable law.
Information provided by an adult when arranging transportation for a child may include the child's name, pickup or drop-off address, appointment destination, or other information necessary to coordinate the transportation service.
If a parent or legal guardian believes that a child under 13 has provided personal information directly through our Website without appropriate consent, please contact us using the information provided below. Upon verification, we will take reasonable steps to delete the information when required by applicable law.
8. Security of Your Information
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmitting information over the Internet or storing information electronically is completely secure. We therefore cannot guarantee the absolute security of information.
9. Links to Other Websites
The Website may contain links to websites or services operated by third parties.
These third-party websites are not controlled by Gemini Transportation and are not governed by this Privacy Policy. We encourage you to review the privacy policies and terms of any third-party websites you visit.
Gemini Transportation is not responsible for the privacy practices, content, or security of third-party websites or services.
10. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:
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Request access to personal information we maintain about you
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Request correction of inaccurate information
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Request deletion of certain personal information
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Ask questions about how your personal information is collected or used
To make a privacy-related request, please contact us using the information below. We may need to verify your identity before fulfilling certain requests.
11. Do Not Track
Some web browsers provide a "Do Not Track" setting. Because there is not currently a universally accepted standard for responding to these signals, the Website may not respond to all browser-based Do Not Track settings.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, the Website, technology, or applicable legal requirements.
When we make changes, we will update the Effective Date at the top of this Privacy Policy. We encourage you to review this page periodically for the most current information about our privacy practices.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Gemini Transportation Services
Email: geminitransportation2020@gmail.com
Website: www.geminitransportation.org/contact
Terms of Service
Effective Date: September 24, 2026
Welcome to the Gemini Transportation Services website, www.geminitransportation.org (the "Website"). These Terms of Service ("Terms") govern your access to and use of the Website and any information or services made available through it.
By accessing or using the Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.
1. About Gemini Transportation Services
Gemini Transportation Services ("Gemini Transportation," "Gemini," "we," "us," or "our") provides non-emergency medical transportation (NEMT) services to eligible passengers.
The Website provides general information about Gemini Transportation, its NEMT services, and ways to contact or communicate with us.
Gemini Transportation provides transportation services only and does not provide medical diagnosis, treatment, or other medical care.
Information provided on the Website is for general informational purposes and does not constitute a guarantee that transportation services will be available for any particular individual, date, time, location, or appointment.
2. Use of the Website
You may use the Website for lawful purposes and in accordance with these Terms.
You agree not to:
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Use the Website for any unlawful, fraudulent, or unauthorized purpose
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Attempt to gain unauthorized access to the Website or its systems
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Interfere with or disrupt the operation or security of the Website
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Introduce viruses, malware, or other harmful code
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Copy, reproduce, distribute, modify, or exploit Website content without authorization
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Use automated systems to access, scrape, or collect Website content in a manner that could interfere with the Website's operation
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Misrepresent your identity or your relationship to another person or organization
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Submit false, misleading, or unauthorized information through the Website
Gemini Transportation reserves the right to restrict or terminate access to the Website when reasonably necessary to protect the Website, our business, or others.
3. Non-Emergency Medical Transportation Services
Gemini Transportation provides non-emergency medical transportation for eligible passengers who require transportation to and from medical appointments and other approved destinations.
Transportation services may be subject to eligibility requirements, availability, scheduling requirements, service-area limitations, and other applicable conditions.
Submitting a request or inquiry through the Website does not by itself guarantee that transportation services will be scheduled or provided.
Transportation arrangements must be confirmed by Gemini Transportation or an authorized transportation coordinator.
Gemini Transportation provides non-emergency transportation only and does not provide emergency medical transportation, ambulance services, emergency medical care, or medical treatment.
If you are experiencing a medical emergency, call 911 or your local emergency services.
4. Information Provided When Arranging Transportation
When arranging transportation, you are responsible for providing information that is accurate and complete to the best of your knowledge.
This may include:
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Passenger name
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Pickup address
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Drop-off address
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Appointment destination
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Requested transportation date and time
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Contact information
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Information necessary to safely and appropriately coordinate transportation
Transportation may be arranged by a passenger, parent, legal guardian, caregiver, healthcare provider, transportation coordinator, or another authorized individual.
You should promptly notify Gemini Transportation if any transportation information changes.
Providing inaccurate, incomplete, or outdated information may affect Gemini Transportation's ability to coordinate or provide transportation services.
5. Passenger Safety and Transportation Requirements
Passengers and individuals arranging transportation are expected to provide accurate information necessary for Gemini Transportation to safely coordinate transportation services.
Transportation may be subject to applicable safety requirements, vehicle requirements, passenger requirements, and Gemini Transportation's operational policies.
Gemini Transportation may decline or modify a transportation request when reasonably necessary because of safety concerns, service limitations, scheduling issues, inaccurate or incomplete information, or other operational circumstances.
Gemini Transportation's drivers and staff provide transportation services and are not responsible for providing medical diagnosis, treatment, emergency medical care, or other clinical services.
Passengers who require medical care, monitoring, or emergency assistance beyond the scope of non-emergency transportation should make appropriate arrangements with their healthcare provider or emergency medical services.
6. Scheduling and Cancellations
Transportation schedules are subject to availability and confirmation by Gemini Transportation.
If you need to cancel, reschedule, or make changes to a transportation request, please contact Gemini Transportation as soon as reasonably possible using the contact information provided by Gemini.
Any cancellation, scheduling, or service requirements communicated to you when transportation is arranged may apply in addition to these Terms.
7. Website Content
We make reasonable efforts to keep information on the Website accurate and current. However, we do not guarantee that all Website content is complete, accurate, current, or free from errors.
Information about services, service areas, eligibility, availability, contact information, or other Website content may be changed or updated without notice.
The Website may be temporarily unavailable due to maintenance, technical issues, or circumstances outside our control.
8. Intellectual Property
Unless otherwise indicated, the Website and its contents—including text, graphics, photographs, logos, designs, and other materials—are owned by or licensed to Gemini Transportation and are protected by applicable copyright, trademark, and other intellectual property laws.
You may view and access Website content for your personal, non-commercial use.
You may not reproduce, republish, distribute, modify, display, transmit, create derivative works from, or otherwise use Website content without prior written permission from Gemini Transportation or the applicable rights holder.
9. User Submissions
If the Website allows you to submit information through a contact form or other communication feature, you are responsible for ensuring that the information you provide is accurate and that you have the authority to provide it.
You should not submit confidential information, medical records, diagnoses, treatment information, financial information, passwords, or other highly sensitive information through the Website unless specifically requested by Gemini Transportation.
Information submitted through the Website is handled in accordance with our Privacy Policy.
10. Third-Party Websites and Services
The Website may contain links to websites, applications, or services operated by third parties.
These links are provided for convenience and informational purposes. Gemini Transportation does not control or necessarily endorse third-party websites or services.
Your use of third-party websites or services is subject to their respective terms and privacy policies. Gemini Transportation is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
11. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Website and its content are provided on an "as is" and "as available" basis.
Gemini Transportation does not guarantee that the Website will always be available, uninterrupted, secure, or free from errors or harmful components.
We disclaim warranties, express or implied, regarding the Website and its content, including warranties of accuracy, reliability, fitness for a particular purpose, and non-infringement, except where such warranties cannot legally be excluded.
These Website disclaimers do not modify or replace any rights, obligations, or terms that may apply to transportation services under a separate agreement or applicable law.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Gemini Transportation and its owners, officers, employees, contractors, agents, and affiliates will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of, or inability to use, the Website or its content.
This includes, without limitation, losses resulting from Website interruptions, technical issues, loss of data, or reliance on information presented on the Website.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
13. Indemnification
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Gemini Transportation and its owners, officers, employees, contractors, agents, and affiliates from and against claims, liabilities, damages, losses, costs, and expenses arising from or related to:
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Your misuse of the Website
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Your violation of these Terms
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Your violation of applicable law
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Your infringement or violation of another person's rights
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Information you knowingly provide that is false, misleading, or unauthorized
14. Privacy
Your use of the Website is also subject to our Privacy Policy, which explains how Gemini Transportation collects, uses, maintains, and discloses personal information.
Our Privacy Policy is incorporated into these Terms by reference.
15. Changes to These Terms
Gemini Transportation may update or modify these Terms from time to time.
When changes are made, we will update the Effective Date at the top of this page. Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
We encourage you to review these Terms periodically.
16. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the State of Michigan, without regard to its conflict-of-law principles.
Any dispute arising from or relating to these Terms or your use of the Website will be subject to the applicable state or federal courts located in Michigan, unless applicable law requires otherwise.
17. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
18. Entire Agreement
These Terms, together with the Privacy Policy and any other policies expressly incorporated by reference, constitute the agreement between you and Gemini Transportation regarding your use of the Website, except where a separate written agreement or other applicable terms govern the provision of transportation services.
19. Contact Us
If you have questions about these Terms of Service, please contact us:
Gemini Transportation Services
Email: geminitransportation2020@gmail.com
Website: www.geminitransportation.org/contact